Skip to main content

Good Evening!

Alert

Website Maintenance Alert

Due to routine website maintenance, Online Banking will be unavailable on Sunday, April 5, from 1:00 AM to 6:00 AM. We apologize for any inconvenience.

COVID-19 Update Center

For over 130 years, Pioneer Bank has been ingrained in the communities we serve, giving back whenever possible. During these uncertain times, we will stay true to our values. We are committed to serving the needs of our customers, our neighbors, and our families while protecting the health and well-being of our staff.

We understand that financial situations can change quickly, and we are here to help.

Our Branch and Customer Care Teams are skilled and ready to assist you. We have empowered our staff to support your specific needs. Should you have questions regarding your account, online resources, or are experiencing a financial difficulty, contact a Branch or our Customer Care Team at 518.730.3000 for assistance. Please see Branch Availability below for specific branch information.

Mortgage Customers

If you are experiencing financial difficulties as a result of COVID-19 that are preventing you from making a mortgage payment, please contact a Branch or our Customer Care Team at 518.730.3000 to discuss your eligibility for a forbearance of your mortgage payments for up to 90 days.

Pioneer Bank is implementing this measure to alleviate the adverse impact of the coronavirus on consumers that can demonstrate financial hardship, based upon one of the following:

  • Unemployment or a reduction in hours that is due to COVID-19;
  • Inability to work due to caring for your children who are home due to mandated school closure.

If you meet any one of the criteria listed above or have questions about your eligibility, please contact Customer Care at 518.730.3000 or email covid-19loanrelief@pioneerbanking.com for an application, which will outline guidance on how to apply, time frame, and what documentation may be necessary to process your application.

Deposit Account Customers

If you are experiencing financial difficulties as a result of COVID-19, please contact a Branch or our Customer Care Team at 518.730.3000 to discuss potential eligibility for a waiver of certain account fees through April 20, 2020.  

Pioneer Bank is implementing this measure to alleviate the adverse impact of the coronavirus on consumers that can demonstrate financial hardship, based upon one of the following:

  • Unemployment or a reduction in hours that is due to COVID-19;
  • Inability to work due to caring for your children who are home due to mandated school closure.

If you meet any one of the criteria listed above or have questions about your eligibility, please contact a Branch or our Customer Care Team at 518.730.3000.

Business Customers

Pioneer Bank has created a Business Resource Center with important information on SBA Loan Programs, links to local resources, and helpful articles. You may access the COVID-19 Business Resource Center page by clicking here.

Our team is here to assist you should you need additional information. Please reach out to your Pioneer Relationship Manager, a Branch representative, or give our Customer Care Team a call at 518.730.3000 to be directed to our business banking team.

Branch Availability

Out of caution and to practice social distancing, Pioneer is limiting interactions with our customers to drive-up transactions, our robust network of Interactive Teller Machines (ITMs), and our Customer Care phone line, only, and all branch lobbies, except Troy, are temporarily closed until future notice.

View Temporary Branch Changes

 
Appointments Available for Special Circumstances

Branch lobbies will open by appointment only for access to safe deposit boxes, loan closings, or to discuss solutions to financial hardships with our team. Please call your branch in advance to make an appointment.

Find Your Local Branch Phone Number

 
Secure eBanking Resources

Pioneer offers the tools needed to complete your banking online in the comfort of your home. Utilize our secure eBanking tools to pay bills, make deposits, transfer funds, and manage your finances virtually.

If you have not already enrolled in Online Banking, we provide a simple online enrollment process that takes only a few moments. Enroll in Online Banking now.

eBanking Solutions

  
Stay Vigilant

Please know that Pioneer will never request your confidential information through email or social media. Contact us to verify any email or social media requests or activity where your confidential information is being requested. Never send any account information in a private message through social media, even to us.

 

Frequently Asked Questions

Is my money safe?

Yes, your money is safe and secure. Pioneer Bank is a Member FDIC, which means our deposit products are backed by the full faith and credit of the United States government. Since 1933, no depositor has ever lost a penny of FDIC-insured funds, and the safest place for your money is with an FDIC-insured bank.

The FDIC has a tool, the Electronic Deposit Insurance Estimator or EDIE, for use in answering deposit insurance coverage questions. This tool allows a depositor to input either actual information about their deposit accounts or information about accounts they are thinking of establishing. EDIE is on the FDIC website at https://edie.fdic.gov/index.html.

As a secondary source, FDIC also has a team of subject matter experts available to answer questions about deposit insurance or accessing bank accounts. Customers can call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a subject matter expert between 8:30AM- 5:00PM Monday-Friday.

Consumers can also contact the FDIC in writing through the FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

Learn more about FDIC Deposit Insurance or view this newsletter from the FDIC.

Where can I call for help?

Should you have questions regarding your account, online resources, or are experiencing financial difficulty, our Customer Care Team is available to assist you at 518.730.3000.

What precautions are you taking?

To protect the health of our employees, all branch lobbies, except Troy, are temporarily closed until further notice. Appointments may be made at any branch for special accommodations, access to safe deposit boxes, loan closings, or if someone is experiencing a financial hardship. Please contact the branch directly, or contact a member of our Customer Care Team at 518.730.3000 for assistance.

Click here to view a PDF guide of the temporary branch changes due to COVID-19.

What should I do with my investments?

With the market being in a current volatile state, we recommend that you speak with your financial advisor to form a plan that best suits you.

You can reference our recent blog post on what topics to discuss with your financial advisor.

Should I be on the lookout for scams?

Yes, unfortunately scammers find any way to take advantage of the public in a time of crisis. The FDIC has even received reports of fraudulent claims of individuals pretending to be them. Here are some ways to avoid coronavirus phishing scams:

  • Don't click on links from sources you don't recognize.
  • Watch for emails claiming to be from the Center of Disease Control and Prevention (CDC) or "experts" saying they have information about the virus. Stay up-to-date on the most recent information by visiting the Center of Disease Control and Prevention and the World Health Organization websites.
  • Ignore online offers for vaccinations. There are currently NO vaccines, pills, lotions, lozenges, or other prescriptions or over-the-counter products available to treat COVID-19.
  • Think twice before making donations, whether through charities or crowd-funding sites. If someone wants donations in cash, gift cards, or wiring money, do not do it.
Foundation image

Pioneer Gives Back

The Pioneer Bank Foundation is committed to "helping kids be kids" by giving to local charitable organizations in our communities that focus on the health and welfare of children.

Learn More >>

Subscribe to our newsletter

External Link Disclaimer

Pioneer Bank has no control over information at any site hyperlinked to or from this Site. Pioneer Bank makes no representation concerning and is not responsible for the quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Pioneer Bank of any information in any hyperlinked site. In no event shall Pioneer Bank be responsible for your use of a hyperlinked site.

If you "Continue", the link will attempt to open a new window. If it is unable to, the link will open in the current window.

Continue ×