Phone

Important Phone Numbers

Do you have questions about an eBanking product (online banking, mobile banking, bill pay, debit card, mobile check deposit, telephone banking)?

Please call 518.730.3000; Mon-Fri: 8am-7pm and Sat: 8:30am-1:30pm

Other numbers that may help with eBanking products:

Bill Pay Questions / 24-hour 866.873.9573

Debit/ATM Card Activation 866.633.5293 or Internationally 770.248.5774

Automated Telephone Banking 518.272.7500

BaZing Customer Service 855.822.9464

Do you have questions about investments, life insurance or wealth management?

518.730.3140 or call a branch near you

Do you have questions about municipal accounts?

Call Dave Farstad at 518.730.3119

Do you have questions about abandoned property?

NYS Abandoned Property at 800.221.9311

Do you have questions about an existing mortgage, home equity loan, home equity line of credit or auto loan?

Call 518.730.3940

Do you have questions about a new home equity loan, home equity line of credit or auto loan?

Call 518.730.3000

Do you have questions about commercial lending?

Call our Commercial Lending Team at 518.730.3900

All other inquiries, please call a branch near you or our Customer Care Center at 518.730.3000