Mobile Banking FAQs

Frequently Asked Questions

Mobile Banking

How do I enroll in Mobile Banking?

To enroll in Mobile Banking you must have an online banking user ID.

1) Customer must provide a mobile phone number that matches a phone number previously provided to Pioneer Bank.
2) Enter your User ID and password on first page of app and tap Continue.
3) Enter your first name, last name and date of birth.
4) Answer three multiple choice questions that refer to public record information
5) Click Sign-on

How much does this service cost?

Pioneer Bank does not currently charge for this service. However, there may be charges associated with text messaging and data usage on your phone from your mobile service provider. Check with your mobile service provider for more information.

Is it secure?

Yes, Pioneer Bank Mobile Banking utilizes best practices for online banking, such as HTTPS, 128-bit SSL encryption, or password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. No account data is ever stored on your mobile device.

Actions you can take to further ensure the security of your data are to always logout completely of your Mobile Banking session and to close the app or internet browser window if possible. If supported by your mobile device, consider password-protecting access to your mobile device's features.

More on Mobile Banking Security »
 

Related:

What if my device is lost or stolen?

If your phone is lost or stolen, you can immediately deactivate your Mobile Banking service by going to Pioneer Bank’s Online Banking service and clicking on the “Mobile Banking” tab to deactivate your phone. You may also call us at (518) 730-3000.

Which wireless service providers are supported?

We support all the popular US wireless service providers, including AT&T®, Sprint®, T-Mobile®, and Verizon Wireless. If your provider is not listed when you enroll, select ‘Other’ and try the Mobile Web option, or check back later, as new providers will be added over time.

Do I need a text message or data plan?

Although not required to use Pioneer Bank Mobile Banking, a text message and/or data plan is typically needed to avoid or lessen any text message and/or data usage fees that your mobile service provider may charge you. Please check with your wireless carrier for more information.

I’m not enrolled for online banking. Can I still use this?

You must first enroll in Pioneer Bank’s Online Banking service in order to setup Mobile Banking. If you’re not currently enrolled in Pioneer Bank’s free Online Banking service, sign up here.

What is Pioneer Bank Mobile Banking?

Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your mobile device capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations.

How do I access Mobile Banking on my phone’s browser?

You can visit the site at any time at http://m.pioneerbanking.com

How do I sign up for Mobile Banking?

To use Pioneer Mobile Bank, you must be an Online Banking customer (click here to sign up, it’s free!). Once you have signed-up, you can use you Online Banking ID to login to the Mobile Banking app.

I activated Mobile Banking on my phone’s browser. Why am I being asked to activate again?

At the time of activation, a “cookie” is stored on your phone’s browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information.

How do I optimize my mobile web experience?

We recommend 3 steps for an optimal experience:

1) Ensure your mobile device’s browser has cookies enabled.

2) Enable stylesheets on your browser.

3) Bookmark our Mobile Banking site.

How do I install the downloadable application?

The Pioneer Bank Mobile Banking downloadable app is available for Apple® and Andriod™ devices only and can be downloaded from the App StoreSM or Google Play. Click the appropriate link below:

 Pioneer Mobile Bank app icon

Text Banking

What is Pioneer Bank Mobile Bank Text Banking?

Text banking gives you access to your accounts via text (SMS) messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a short code.

What is Pioneer Bank’s Shortcode?

Our shortcode is 79680.

Can I use both Text Banking and Mobile Banking on my phone?

Yes. Simply enroll for both Text Banking and Mobile Banking to enable this.

I get text message from friends. Why can’t I get your messages?

Text messages can be sent to a telephone number from a “shortcode.” Pioneer Bank’s shortcode is 79680. When you text B to see your account balances, for example, you are sending a message to our shortcode. In some instances, your mobile service provider may restrict the use of shortcodes.

If you experience this, please call your mobile service provider.

Will I receive unsolicited text messages?

No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

Troubleshooting

I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling. Sometimes, mobile service providers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal.

In addition, be sure that you entered the correct phone number on the enrollment site. If you still do not receive a message remove the phone number from your Mobile Banking account to enroll again. If the problem continues, contact your wireless service provider to be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 12 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

Can I use Mobile Banking or Text Banking on more than one phone?

Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.

I activated Mobile Banking on my phone’s browser. Why am I being asked to activate again?

At the time of activation a “cookie” is stored on your phone’s browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation.

If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network service provider for cookie support information on your mobile phone.

Activation codes expire after a specific period of time (usually 12 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What if my device is lost or stolen?

If your phone is lost or stolen, you can immediately deactivate your Mobile Banking service by going to Pioneer Bank’s Online Banking service and clicking on the “Mobile Banking” tab to deactivate your phone. You may also call us at (518) 730-3000.

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To use Pioneer Bank Mobile Banking, you must be registered for Pioneer Bank’s free Online Banking Service. Sign up here!

Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or call us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket. 

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