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eBanking

Take command of your money, bank on your terms

Just a few years ago, managing your money required trips to the bank, but you no longer need to go out of your way. Now you can pay bills, make deposits, and transfer funds with smart phones, tablets and desktop computers. eBanking from Pioneer gives you the power to bank on your terms - anytime and anywhere you choose.

Pioneer offers a complete array of secure, easy to use online and electronic banking products. We've selected solutions that provide our customers with advanced functionality, proven security features, and user-friendly interfaces.

Our eBanking solutions include three easy, convenient ways to access your accounts: Online Banking & Bill Pay, the Pioneer mobile app, and telephone banking. Choose the system that's right for you - or put them all to use for maximum flexibility and convenience. Pioneer makes it easy to get started with eBanking, and we're here to help if you need support.

Pioneer Bank's ABA Routing Number: 221371372

Online Banking & Bill Pay

  • Track balances and activity for all accounts.
  • Transfer funds between accounts.
  • View images of checks and statements.
  • Download data into accounting software with one click.
  • View and pay your bills quickly from one web site.
  • Schedule transactions and payments in advance.
  • Save on postage and reduce paper waste.

Read our Terms & Conditions - Retail

For additional Bill Pay questions, dial 518.730.3000.  

Watch the following demo video for more information on Online Banking & Bill Pay:

OLB Download          OLB Alerts     

 

OLB Transfer          OLB Bill Pay

 

 

 

* Bill Pay may not be used to pay the IRS, state & local taxing authorities, government agencies or court ordered payments. Other payments may be excluded.

Sign-up now for online banking

Mobile App

A complete range of secure banking transactions – right-sized for your smartphone

To get started:

1. Make sure you’re enrolled in Online Banking, if not,
 Sign-Up now

2. Download the correct app for your device

Download App for Apple Devices     Download App for Android Devices 


3. Launch the app, enter your user ID/password and answer security questions
4. Enter your mobile telephone number and sign-on

Features

  • Check your account balances
  • Pay your bills
  • Securely transfer money between Pioneer Bank accounts
  • See recent transactions and review account history
  • Search for transactions by check number, amount or date

Click here for Mobile Banking FAQs

Read our Mobile Terms & Conditions

Watch the following demo videos for more information on Mobile Banking:

Mobile Banking Enrollment     Mobile Banking Sign On     

Mobile Bill Pay

Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket. 

iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

Text Banking

To get started:
1. Log in to Pioneer’s Online Banking service and click the “Mobile Banking” tab
2. Enroll your mobile phone using your phone number and you will receive an Activation Code
3. You’ll receive a text message from 79680 (Pioneer Bank’s short code)
4. Reply to that text message with the activation code you received
5. You’re all set! Use the text commands below to get the information you need.

Get Started Now!

Log in to Online Banking and click the “Mobile Banking” tab to sign-up

Text Banking Features

  • Check your account balances
  • See recent transactions
Receive account alerts, set up through Online Banking Text Commands

Text us at 79680 with any of these commands

Text us…and we’ll text you back.

  • B Your account balances
  • H Recent transaction history
  • C A list of Text Banking commands
  • L A link to log in to Mobile Web Banking
  • R How to recover your Pioneer Mobile Bank activation code
  • HELP Help for Text Banking
  • S How to stop all Pioneer Bank text services

Watch the following demo videos for more information on Text Banking:

Text Banking Enrollment      Text Banking

 

 

Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket.

iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Re-search In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

Mobile Check Deposit

Mobile Check Deposit makes check deposits fast and easy:
  • Deposit most domestic checks, up to the item number and dollar amount limits specified in terms and conditions (Mobile Check Deposit is not valid for money orders, foreign items, savings bonds or third party checks).
  • Endorse your check "for mobile deposit only" with your account number and signature.
  • Photograph the front and back of your check, and submit it through the Mobile App.
  • You'll receive a confirmation email upon receipt and a second email with deposit status.

Watch the following demo video for more information on Mobile Check Deposit:

Mobile Check Deposit

 

 Enroll in Online Banking

Download the Pioneer App for Apple Devices        Download the Pioneer App for Android Devices 

People Pay

To start sending money now, follow these steps:

The first time you use People Pay you will need to complete a short enrollment process by entering your email, phone number, and date of birth when prompted, but after that, you’ll just go through a three-step process for future payments.

Step 1: Sign in to Mobile 
Step 2: Click on the People Pay option
Step 3: Enter your recipient’s contact and payment information

Fees vary based on the type of payment that will be sent and are presented for your approval when you submit the payment.
That’s all you need to do! Your recipient will receive an e-mail or text alert with instructions on how to claim the money you sent.

Check out how you could be using People Pay:

•    Payback a friend for lunch
•    Send money to a child who’s away at college
•    Payback a roommate for covering your part of the rent
•    Pay referee fees for a flag football game

If you’re looking for an easy way to pay people, get started with People Pay today (requires enrollment in Pioneer Bank’s Online Banking and Mobile Banking).

Watch the following demo video for more information on People Pay:

People Pay

 

 Enroll in Online Banking

Download Pioneer App for Apple Devices      Download Pioneer App for Android Devices 

Mobile Wallets

Forgot your wallet? No worries! Your smartphone is now the convenient way to pay with your Pioneer Bank debit card. Simplify the way you shop with Apple Pay®, Android PayTM, and Samsung Pay. Easily make purchases at many of your favorite retailers with just the touch of your finger.

Getting started

>> Add your eligible Pioneer Bank debit card to Apple Pay®, Android PayTM, or the Samsung Pay app. Once your complete the verification process, you are now ready to make purchases!

>> Pay by holding your device directly over a compatible payment terminal and authorize payments with the touch of your finger.

>> Review purchases you have made through Online Banking – the same as you do when making a normal debit card purchase.

Download App for Apple Devices      Download App for Android Devices 

Direct Deposit

Direct Deposit is safe, easy and convenient:
  • Minimize the risk of lost or stolen checks.
  • Immediate access to your deposits.

Set up direct deposit through the check originator (your employer, payroll company or other payers). You'll need your Pioneer bank account number and ABA routing number.

Pioneer Bank's ABA Routing Number: 221371372

Telephone Banking

Telephone Banking lets you manage your money:

  • Check your current account balances.
  • Transfer money between eligible accounts.
  • Make Pioneer loan payments from your Pioneer Bank deposit account over the phone.**

Call Telephone Banking at 1.844.892.3086:

  • Press 1 for information on an existing account, including deposit accounts, loan accounts, transfers and loan payments
  • Press 2 for general bank information including hours and locations
  • Press 3 To report a bank ATM or debit card lost or stolen
  • Press 4 If you are a merchant calling to verify a check

 

**You can access account information, transfer money between statement accounts, and make payments to Pioneer Bank loan accounts using Telephone Banking. Access is subject to verification by using your user ID and an access code. By law, you can only make six (6) preauthorized withdrawals or automatic transfers each month from your statement savings or money market account(s). All transactions are subject to verification and availability of funds. Transferred funds will be available immediately if the transaction has taken place during business hours; Monday – Friday 9:00am – 8:00pm EST. Transactions completed after business hours will be available on the next business day. If you are using a rotary phone, a bank operator will assist you during work hours: Monday - Friday 8:00am - 7:00pm EST and Saturday 8:30am - 1:30pm EST. Some services may be unavailable after 1:00am EST weeknights due to system updating. Funds transfers are available to statement account holders only (checking, statement savings, consumer loans and mortgages.) Preauthorized payments to third parties and ATM services are not permitted with any passbook savings accounts. If you have any questions regarding your account information, please call the Pioneer Bank Customer Care Center at 518.730.3000.

Personal Finance

Have all of your accounts in one place through Online Banking or your Mobile App. You can monitor transactions every time you login, categorize your spending, set up alerts to notify you of low balances or upcoming payments, and much more with Pioneer Bank's Personal Finance.

Your transactions are automatically divided into budget categories. Detailed, yet easy to understand graphs and tables track your income and spending so achieving your financial goals is easier than ever. Prioritize your debts to pay some off faster than others. You’ll even be able to see how quickly that debt goes away with extra payments each month.

  • Link external accounts to view in one location
  • Categorize transactions
  • Set up budgets and understand your spending
  • Receive alerts for low balances and payment notifications
  • Establish goals and view spending trends

Learn more about Personal Finance

View Personal Finance Demo Videos

Card Controls & Alerts

The power to protect your cards is in your hands

Forgot your card at a restaurant? Simply turn off your card. Once you retrieve it, turn it back on. Card Controls & Alerts with Pioneer Bank makes managing your card simple, stress free, and puts you in control.

  • Turn your card on and off
  • Set notifications for card activity
  • Control where your card is used (gas, retail, etc.)
  • Block international transactions
  • Set spending limits and more!

Card Controls & Alerts' user-friendly interface allows you to change your card preferences with a click of a button. What's more convenient than that?

With Card Controls & Alerts, your Pioneer card is more protected than ever! Access Card Controls & Alerts in the Pioneer mobile app today!

What the following demo videos for more information on Card Controls & Alerts:

Card Controls Demo Video

Alerts Demo Video

Virtual StrongBox

What if you could combine the security of a safe deposit box with the convenience of your laptop or smart phone? Now you can with Virtual StrongBox™.

Virtual StrongBox™ stores electronic copies of your most important documents. You can save copies of your will, your passport, your insurance policy – any electronic document you need stored securely. It’s backed by our multi-factor security on secure, redundant servers with 24-hour monitoring. Best of all, you can customize it to suit your needs.

Signature Banking customers will receive 50 MB of storage and Premier Banking customers will receive 100 MB of storage. Additional sign-up required. 

  • Safe and secure online file storage
  • Certified data centers protect vital information
  • Data is backed up continuously

Just one more way Pioneer wants to keep you safe. Speak with a bank representative for more details.

Virtual StrongBox FAQ's

Watch the following demo videos for more information on Virtual StrongBox:

Virtual StrongBox Sign Up     Virtual StrongBox Account     Virtual StrongBox Files

 

Find a branch near you

> Read our Terms & Conditions - Retail

> Bill Pay may not be used to pay the IRS, state & local taxing authorities, government agencies or court ordered payments. Other payments may be excluded.

>Your mobile service provider may charge you fees for text messages and data. Pioneer Bank does not currently charge for this service.

>Text messaging frequency depends on your service selections. To cancel Pioneer Mobile Bank text messaging services at any time text STOP to 79680 from your mobile device. For help, text HELP to 79680 or calls us at (888) 231-9077. Message and Data Rates May Apply. AT&T, T-Mobile, U.S. Cellular, Sprint, Verizon Wireless, MetroPCS, Cricket. 

>iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store® is a service mark of Apple Inc. Android™ is a trademark of Google Inc. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Re-search In Motion Limited and are registered and/or used in the U.S. and countries around the world. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

Click here for People Pay agreement and disclosures.

Apple Pay is available on iPhone® 6 and 6 Plus with the installation of the iOS 8.1 update. The newest models of the iPad® (iPad Air® 2) and the iPad mini 3™, and Apple Watch that is paired either with their iPhone 5, 5c, 5s, 6 or 6 Plus are also able to use Apple Pay.

> Android Pay is available for any NFC-enabled Android device running KitKat 4.4 or higher.
> Samsung Pay is available on Galaxy S6 edge+, Galaxy Note5, Galaxy S6 edge, Galaxy S6, and Galaxy S6 active through AT&TTM, T-Mobile®, Sprint®, US Cellular®, and Verizon®.

> iPhone® and iPad® are registered trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. Android™ is a trademark of Google Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. The trademarks, logos and names of other companies, products and services are the property of their respective owners.

> Telephone Banking: You can access account information, transfer money between statement accounts, and make payments to Pioneer Bank loan accounts using Telephone Banking. Access is subject to verification by using your user ID and an access code. By law, you can only make six (6) preauthorized withdrawals or automatic transfers each month from your statement savings or money market account(s). All transactions are subject to verification and availability of funds. Transferred funds will be available immediately if the transaction has taken place during business hours; Monday – Friday 9:00am – 8:00pm EST. Transactions completed after business hours will be available on the next business day. If you are using a rotary phone, a bank operator will assist you during work hours: Monday - Friday 8:00am - 7:00pm EST and Saturday 8:30am - 1:30pm EST. Some services may be unavailable after 1:00am EST weeknights due to system updating. Funds transfers are available to statement account holders only (checking, statement savings, consumer loans and mortgages.) Preauthorized payments to third parties and ATM services are not permitted with any passbook savings accounts. If you have any questions regarding your account information, please call the Pioneer Bank Customer Care Center at 518.730.3000.

 

Interactive Teller Machines

Interactive Teller Machines

ITMs work like an ATM with the ability to video chat with a local Pioneer Bank representative. Complete almost any transaction that you would normally do at the teller line.

Learn More

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Pioneer Bank has no control over information at any site hyperlinked to or from this Site. Pioneer Bank makes no representation concerning and is not responsible for the quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Pioneer Bank of any information in any hyperlinked site. In no event shall Pioneer Bank be responsible for your use of a hyperlinked site.

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